This website is operated by Carpets And
More Ltd (“we”, “us”, or “our”). By placing an order with us, you agree to be
bound by these Terms & Conditions, which apply to all orders placed online,
by phone, or via email.
Your order is an offer to purchase goods
from us. A contract is formed when we accept your order in writing (email or
web confirmation). We reserve the right to refuse any order prior to
acceptance.
All prices are in UK Pounds (£), inclusive
of VAT where applicable, excluding delivery charges. Prices may change without
notice before orders are accepted. Promotions are valid only within stated
periods.
- Stock levels may vary. If an item is
unavailable after you place an order, we will notify you and offer alternatives
or a refund.
- Flooring batches can vary; samples are indicative only. Colour or texture
variations between batches are not defects.
- Product images are illustrative; actual products may vary.
- Delivery lead
times are estimates and not guaranteed. We aim for 3–7 working days in mainland
UK but may take up to 21 days.
- Delivery is ground-floor (access permitting) or kerbside only; drivers are
not insured to carry goods upstairs.
- You must ensure access for large vehicles. Failed deliveries due to
restricted access may incur redelivery fees.
- Deliveries are
typically one-man, and the delivery driver may require assistance for larger
items.
- We are not liable for losses or costs due to delivery delays, including
installer costs or third-party arrangements.
- You must inspect all goods immediately
upon delivery and before cutting, installing, or booking any installer.
- If goods are damaged, defective, or incorrect, you must notify us in writing
within 7 days of delivery, before any installation or cutting.
- Claims made after flooring has been cut, fitted, or used will not be
accepted.
- Ownership transfers upon delivery.
- Risk passes on delivery; you are responsible for safe storage, protection
from damage, and suitability for your intended use.
8.1 Your Right to Cancel
- Under the Consumer Contracts Regulations, you have 14 calendar days from
delivery to cancel non-bespoke goods for a refund.
- This right does not apply to bespoke or made-to-measure items (e.g., flooring
cut to size, opened packs of laminate/LVT).
8.2 Returns Procedure
- Cancellation must be requested in writing; we will provide a Return Reference
Number.
- Goods must be returned unused, in original packaging, and in a resaleable
condition at your cost.
- Restocking/administration fee of 40% + VAT applies to returns.
- Refunds will be processed within 14 days of receiving returned goods.
8.3 Faulty or Incorrect Goods
- If goods are confirmed faulty or incorrect before cutting or installation, we
will arrange collection and replacement or refund.
- We are not liable for costs of fitting, removal, third-party services, or any
consequential losses.
- Flooring cut to your measurements,
special orders, or any bespoke products cannot be cancelled or returned once
cut or dispatched, unless faulty.
- Opened packs of flooring are deemed bespoke as they cannot be resold.
Our maximum liability is limited to the
purchase price of the goods. We are not liable for any costs arising from
delays, fitting errors, third-party charges, loss of earnings, or any
consequential or indirect loss.
In the event that goods are proven faulty or misdescribed, we may reimburse
reasonable costs for uplift and refitting of the flooring, provided these costs
are directly related to replacing the faulty goods and are supported by
evidence.
However, we are not liable for costs related to furniture removal, storage, or
any incidental expenses incurred during uplift, refitting, or installation of
flooring — including where goods are faulty or replaced — as these are
considered convenience costs outside the direct scope of flooring supply.
It is your responsibility to ensure the suitability of the goods for your
intended purpose before ordering and installing.
Nothing in these terms affects your statutory rights under the Consumer Rights
Act 2015.
All manufacturer warranties apply to goods
purchased through Carpets And More, provided they are installed and maintained
per manufacturer instructions. These warranties can be found either on our
website or directly on the manufacturer’s website.
We are not liable for delays or failure to
perform due to circumstances beyond our reasonable control, including but not
limited to weather, transport disruptions, supplier delays, strikes, natural
disasters, or other unforeseen events.
These terms are governed by English law,
and any disputes shall be subject to the exclusive jurisdiction of the courts
of England and Wales.
Carpets And More Ltd
Email: [email protected]
Phone: 0800 092 1670
Carpets
Decking
Grass
Roll Ends
Wall Panels
Laminate
Wood
Vinyl
Rugs
Accessories
